Returns Policy of Products Sold on the Website

Definition: ‘Return’ is defined as the action of giving back the item purchased by the Buyer to the Seller on the Website. The following situations may arise:

1.  Item was defective
2.  Item was damaged during the Shipping
3.  Product(s) was/were missing
4.  The wrong item was sent by the Seller.

Return could also result in a refund of money in most cases.

 Points to be noted:

1.  The Seller can always accept the return irrespective of the policy.
2.  If the Seller disagrees with a return request, the Buyer can file a dispute with LUXERANGE within 45 days.
3. All Next day delivery (NDD) orders placed before 2 pm will be delivered the next business day. Orders placed post 2 pm will be delivered the following business day.  *For eg. If an order is placed before 2 pm on 19th December it will be delivered on 20th December. If an order is placed after 2 pm on 19th December it will be delivered on 21st December.
4. We adhere to and ensure to deliver of all orders within the stipulated time and in case, due to any unforeseen circumstances we are unable to deliver your Next day delivery(NDD) order by the promised date we will refund the additional amount charged for the next day delivery and deliver the order to you as Standard delivery.

We encourage the Buyer to review the listing before making the purchase decision. In case the Buyer orders a wrong item, the Buyer shall not be entitled to any return/refund.

In case of any discrepancy, please report the same to us within 24 hours of the receipt of the order along with images of the package and the product(s) and the unboxing video at mailus@luxerange.in

 The Buyer needs to raise the refund request within seven (7) days from the date of receiving the product. Once the Buyer has raised a returns request by contacting Us on our Customer Care Number, the Seller while closing the returns form can select one of the following:

1.  Refund after shipment collection: The Seller has agreed to wait for the logistics team to collect the shipment from the Buyer before refunding
2.  Refund without shipment collection: The Seller has agreed to refund the Buyer without expecting the original shipment back.

 In the event the Seller accepts the returns request raised by the Buyer, the Buyer will have to return the product and then the refund shall be credited to the Buyer’s account.

 In case the Seller doesn’t close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favour of the Buyer.

 Further, for returns being made by the Buyer to the Seller of the product, the following parameters need to be ensured by the Buyer

 If the product being returned is not under the above parameters, then the Buyer shall not be entitled to any refund of money from the Seller.

Delivery cost for returning the product shall be borne and incurred by the Seller.